1. Introduction
Welcome to KrabiNature.com. By accessing and using our website and services, you agree to comply with and be bound by the following terms and conditions. If you do not agree with any part of these terms, please do not use our website or services.
2. Booking and Payment
• Reservations: All bookings are subject to availability and are confirmed by email and/or WhatsApp upon receipt of a deposit. Tours are not private except as stated in the tour information email. Birdwatching by boat is private unless you accept someone to come along with you. A discount will be applied for both parties.
• Deposits: A non-refundable deposit is required to secure your booking for most tours. This deposit ensures your reservation for the selected tour date. Tour dates are flexible in that you can request a different day as long as your scheduled date hasn’t passed already.
• Final Payment: The remaining balance must be paid in cash on-site on the tour date.
3. Cancellation and Refund Policy
• Client Cancellations
If you cancel your booking for any reason, your deposit is to help us recoup at least a fraction of what we would have realized had you gone through with your tour.
In the case of unfortunate circumstances, we do feel for your problem, but that doesn’t mean that we should also suffer unfortunate circumstances by refunding your deposit. As a result of your circumstances, it logically follows that when we only receive a deposit in place of a full tour – we have also suffered. Please don’t make it worse for us than it already is.
• Company Cancellations: In the unlikely event that we must cancel a tour due to weather or any other circumstance, you will of course receive a full refund of your deposit or the option to reschedule.
4. Changes to Bookings
• By Client: Requests to change tour dates or services must be made in writing (email/social media). We will do our best to accommodate changes but cannot guarantee availability.
• By Company: We reserve the right to modify itineraries due to unforeseen circumstances (e.g., weather conditions, safety concerns). Clients will be informed promptly of any changes.
• Private vs. Shared Tours: Tours must be assumed to be shared with other participants unless the higher amount is paid for a private tour. During high season and variable other times of the year, private tour bookings will not be available. There is a very high demand during some time periods and we want to accommodate as many participants in our activities as possible.
5. Health and Safety
• Medical Conditions: Clients must inform us of any pre-existing medical conditions or disabilities that may affect their participation. Because most of our tours are outside, allergy to bees or other environmental conditions must be disclosed prior to participation in our services.
• Insurance: It is strongly recommended that clients obtain comprehensive travel insurance covering personal injury, medical expenses, and cancellation.
6. Liability
• Assumption of Risk: Participation in our tours involves inherent risks. Clients agree to assume all risks associated with the activities. Nature is unpredictable.
• Limitation of Liability: KrabiNature.com is not liable for any injuries, losses, or damages incurred during the tour, except where caused by our direct negligence.
7. Use of Website
• Content: All content on KrabiNature.com is for informational purposes. We strive for accuracy but do not guarantee the completeness or reliability of information.
• Third-Party Links: Our website may contain links to external sites. We are not responsible for the content or practices of these sites as it can change over time without our knowledge.
8. Privacy Policy
We are committed to protecting your privacy. Personal information collected during the booking process will be used solely for providing our services and will not be shared with third parties not involved in our services without your consent.
9. Governing Law
These terms and conditions are governed by the laws of Thailand. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the Thai courts.
10. Contact Information
For any questions or concerns regarding these terms, please contact us at:
Read more about our rain cancellation policy.