Privacy Policy

Last Updated: August 22, 2026

Krabi Nature (“Krabi Nature,” “KrabiNature.com,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information of visitors, customers, and users of our website.

This Privacy Policy explains what information we may collect when you visit KrabiNature.com, contact us, request information, make an inquiry, book a tour or activity, or otherwise interact with our website and services.

By using KrabiNature.com, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information in several ways, depending on how you use our website.

Information You Provide to Us

You may voluntarily provide personal information when you:

• Contact us through a website form

• Email us

• Contact us through WhatsApp, LINE, Messenger, or another communication platform

• Request information about a tour

• Make a tour booking

• Pay a deposit or other tour-related payment

• Ask us to arrange transportation or other services

• Subscribe to a newsletter or promotional communication, if offered

• Communicate with us regarding an existing reservation

This information may include:

• Name

• Email address

• Telephone number

• WhatsApp or messaging contact information

• Country of residence

• Hotel or accommodation information

• Pickup and drop-off location

• Number of adults and children traveling

• Ages of participants where relevant to the activity

• Tour dates and requested times

• Tour preferences

• Transportation requirements

• Information related to a booking

• Payment confirmation information

• Messages or other information you voluntarily provide

Please do not provide sensitive personal information unless it is reasonably necessary for us to provide the service you have requested.

2. Tour and Booking Information

When you book or inquire about a Krabi Nature tour, we may collect information necessary to organize and provide the tour.

This can include:

• Participant names

• Number of participants

• Requested tour or activity

• Date and time of the activity

• Pickup location

• Hotel or accommodation

• Contact information

• Special requests

• Transportation requirements

• Information required by guides, drivers, boat operators, national parks, attractions, or other service providers involved with your tour

We use this information primarily to arrange, communicate about, manage, and provide the services you have requested.

3. Payment Information

Krabi Nature may use third-party payment processors to accept deposits, bookings, or other payments.

Depending on the payment method available at the time of your booking, payments may be processed by services such as credit-card processors, payment gateways, banks, Stripe, PayPal, WooCommerce-related payment providers, or other payment services.

When you make a payment through a third-party payment processor, your payment information may be provided directly to that processor.

Krabi Nature generally does not need to receive or store your complete credit-card number.

Payment providers maintain their own privacy policies, security procedures, and terms of service. Their handling of your information is governed by their policies as well as applicable law.

4. Information Collected Automatically

When you visit KrabiNature.com, certain technical information may be collected automatically by our website, hosting provider, analytics services, advertising services, security systems, or other technologies used to operate the site.

This information may include:

• Internet Protocol (IP) address

• Browser type

• Device type

• Operating system

• Screen or device characteristics

• Approximate geographic location

• Language

• Referring website

• Search engine or advertising source

• Pages visited

• Date and time of visits

• Time spent on pages

• Links clicked

• Interactions with website features

• Traffic source

• Advertising campaign information

• Cookie identifiers

• Session identifiers

• Other technical information related to website usage

We use this information to understand how visitors find and use our website and to improve our website, tours, advertising, and customer experience.

5. Google Analytics

KrabiNature.com uses Google Analytics to help us understand how visitors use our website.

Google Analytics may collect information about your use of KrabiNature.com, including information such as:

• Pages viewed

• Sessions and visits

• Approximate geographic location

• Browser and device information

• Traffic sources

• Website interactions

• Referral information

• General usage patterns

Google Analytics may use cookies or similar technologies to distinguish visitors and sessions.

We use this information to understand things such as:

• Which pages are most useful to visitors

• Which tours attract the most interest

• How visitors find KrabiNature.com

• Which advertising campaigns produce website visits or bookings

• How visitors navigate through the website

• Where visitors leave the website

• How we can improve the website and our services

The information provided by Google Analytics is generally used for statistical, marketing, advertising, and website-improvement purposes.

Google operates Google Analytics and processes information according to Google’s own privacy policies, terms, and data-processing practices.

6. Google Ads and Advertising Tracking

Krabi Nature may advertise through Google Ads or other online advertising platforms.

If you click one of our advertisements and visit KrabiNature.com, the advertising provider may use cookies, advertising identifiers, URL parameters, conversion tags, or similar technologies to determine that your website visit resulted from an advertisement.

For example, this may allow us to determine whether someone:

• Clicked one of our advertisements

• Visited KrabiNature.com

• Viewed a particular tour

• Submitted an inquiry

• Began the booking process

• Completed a booking or other conversion

This information helps us measure whether our advertising is effective and improve how we advertise Krabi Nature.

Advertising platforms may also collect or receive information independently under their own privacy policies.

7. Cookies and Similar Technologies

KrabiNature.com and services used by our website may use cookies and similar technologies.

A cookie is a small piece of information stored on your computer, phone, tablet, or browser.

Cookies can be used for many purposes, including:

• Keeping the website functioning correctly

• Remembering settings or preferences

• Measuring website traffic

• Understanding visitor behavior

• Maintaining website sessions

• Preventing fraud or abuse

• Improving website performance

• Measuring advertising effectiveness

• Identifying traffic sources

• Recording whether a visitor came from an advertisement

• Supporting remarketing or advertising features when enabled

Cookies may be either first-party cookies, which are created by KrabiNature.com, or third-party cookies, which may be created by outside services used on our website.

8. Types of Cookies We May Use

Essential Cookies

These cookies are necessary for basic website functionality and may support features such as:

• Website navigation

• Security

• Booking functionality

• Form submissions

• Login or administrative functionality

• Payment processing

Blocking certain essential cookies may prevent parts of the website from working correctly.

Analytics Cookies

Analytics cookies help us understand how people use our website.

We may use these cookies to measure:

• Visitor numbers

• Popular pages

• Traffic sources

• Session duration

• Website navigation

• User interactions

• General website performance

Google Analytics may use cookies for these purposes.

Advertising and Conversion Cookies

Advertising platforms may use cookies or similar identifiers to determine whether someone interacted with an advertisement and later visited or completed an action on KrabiNature.com.

These technologies may be used for:

• Advertising measurement

• Conversion tracking

• Campaign attribution

• Advertising optimization

• Remarketing, if we use remarketing features

• Preventing excessive repetition of advertisements

Functional Cookies

Some services may use cookies to remember preferences or provide additional features on the website.

9. Cookie Choices

Depending on your location and the technologies currently used on KrabiNature.com, you may be presented with a cookie or consent notice allowing you to accept, reject, or manage certain categories of cookies.

You can also control cookies through your web browser.

Most browsers allow you to:

• View stored cookies

• Delete cookies

• Block certain cookies

• Block third-party cookies

• Prevent websites from storing cookies

• Clear cookies when the browser closes

Blocking cookies may affect certain features of KrabiNature.com.

You may also be able to manage advertising personalization and tracking through the privacy controls provided by Google and other advertising services.

10. How We Use Your Information

We may use personal information for purposes including:

• Responding to inquiries

• Providing requested information

• Processing tour bookings

• Confirming reservations

• Collecting deposits and payments

• Arranging transportation

• Coordinating guides, drivers, boat operators, and other service providers

• Communicating changes or important information regarding a tour

• Providing customer service

• Improving our tours

• Improving KrabiNature.com

• Understanding website traffic

• Measuring advertising performance

• Preventing fraud, spam, and abuse

• Maintaining website security

• Maintaining business and accounting records

• Resolving disputes

• Complying with legal obligations

• Protecting our legal rights

We may also use aggregated or anonymized information for statistical, analytical, and business purposes.

11. Legal Bases for Processing Personal Information

Where applicable privacy laws require us to identify a lawful basis for processing personal information, we may rely on one or more of the following:

Performance of a Contract

We may process information when necessary to arrange or provide a tour or other service you have requested.

Steps Taken Before Entering Into a Contract

For example, we may need to process your information in order to respond to a tour inquiry, prepare a price, confirm availability, or make arrangements before you complete a booking.

Consent

We may process certain information when you have given us permission to do so.

Where processing is based on consent, you may generally withdraw that consent.

Legitimate Interests

We may process information when reasonably necessary for legitimate business purposes, including:

• Operating our business

• Improving our services

• Preventing fraud

• Maintaining website security

• Understanding website usage

• Measuring marketing performance

• Communicating with customers

We consider your privacy interests when relying on legitimate interests.

Legal Obligations

We may process information when required to comply with applicable laws, government requirements, legal processes, tax requirements, accounting obligations, or regulatory requirements.

12. Thailand Personal Data Protection

Krabi Nature operates in Thailand.

To the extent that the Thailand Personal Data Protection Act (PDPA) or other applicable Thai privacy laws apply to our processing of personal information, we intend to handle personal information in accordance with applicable requirements.

Depending on the circumstances and applicable law, individuals may have rights regarding their personal information, including rights to:

• Request access to personal information

• Request correction of inaccurate information

• Request deletion or erasure

• Request restriction of certain processing

• Object to certain processing

• Withdraw consent where processing is based on consent

• Request transfer or portability of certain information where applicable

• Lodge a complaint with an appropriate regulatory authority

These rights are subject to exceptions and limitations provided by applicable law.

13. International Visitors

KrabiNature.com is available internationally, and many of our customers visit Thailand from other countries.

As a result, your information may be processed in Thailand or in countries where our technology providers, hosting companies, analytics providers, payment processors, email providers, booking systems, advertising companies, or other service providers operate.

Privacy and data-protection laws differ between countries.

Where legally required, appropriate measures may be used to protect personal information transferred internationally.

14. European Economic Area, United Kingdom, and Similar Privacy Laws

Visitors from the European Economic Area, United Kingdom, Switzerland, or other jurisdictions with similar privacy laws may have additional rights regarding their personal information.

Depending on the applicable law and circumstances, these may include:

• Access

• Correction

• Deletion

• Restriction

• Objection

• Data portability

• Withdrawal of consent

• The right to complain to a data-protection authority

Where consent is legally required for analytics, advertising, or other non-essential cookies, we may ask for consent before activating those technologies.

15. United States Privacy Rights

Certain U.S. states provide residents with specific privacy rights.

Depending on where you live and whether the applicable law applies to Krabi Nature, you may have rights relating to:

• Access to personal information

• Correction

• Deletion

• Obtaining a copy of personal information

• Opting out of certain forms of targeted advertising

• Opting out of certain transfers or sales of personal information

• Limiting certain uses of sensitive personal information

The availability of these rights depends on the applicable jurisdiction and whether its legal requirements apply to our business.

Krabi Nature does not sell personal information in the conventional sense of selling customer lists or personal details for money.

However, certain advertising technologies may be legally defined as “sharing,” “targeted advertising,” or similar activity under some privacy laws.

16. Sharing Information With Service Providers

We may share information with companies or individuals that help us operate our website or provide our services.

These may include:

• Website hosting providers

• Website developers

• Booking-system providers

• Payment processors

• Banks

• Email providers

• Analytics services

• Advertising services

• Website-security services

• Backup providers

• Cloud-storage providers

• Customer-service platforms

• Tour guides

• Drivers

• Boat operators

• Attraction operators

• National parks

• Hotels

• Transportation companies

• Other businesses necessary to provide a requested tour or service

We share information when reasonably necessary for these parties to perform services for us or provide services you have requested.

17. Sharing Information With Tour Providers

Some tours may involve independent guides, drivers, boat captains, transport companies, attractions, hotels, national parks, or other third-party providers.

We may provide these parties with information necessary to deliver your tour.

For example, a driver may need:

• Your name

• Hotel

• Pickup location

• Pickup time

• Telephone number or messaging contact

We attempt to provide only the information reasonably necessary for the service being performed.

18. We Do Not Sell Customer Lists

Krabi Nature does not sell customer names, email addresses, telephone numbers, booking information, or customer lists to data brokers or unrelated companies for their independent marketing purposes.

We may nevertheless use analytics and advertising technologies as described elsewhere in this Privacy Policy.

19. Website Forms

If you submit information through a form on KrabiNature.com, the information may be:

• Sent to us by email

• Stored temporarily or permanently in our website database

• Processed by our hosting provider

• Processed by the form software or service

• Protected or analyzed by spam-prevention or security services

Please do not submit information through a website form that is not necessary for your inquiry or booking.

20. Email and Messaging Services

If you contact Krabi Nature by email, WhatsApp, LINE, Facebook Messenger, Instagram, or another messaging service, those companies may process information associated with your communication.

Your use of those services is also governed by the privacy policies and terms of the relevant provider.

We may retain communications when reasonably necessary for:

• Managing bookings

• Customer service

• Business records

• Resolving disputes

• Fraud prevention

• Legal compliance

21. Comments

KrabiNature.com does not currently provide public website commenting functionality.

Therefore, we do not intentionally collect personal information through public blog comments.

If commenting functionality is added in the future, this Privacy Policy may be updated accordingly.

22. Embedded Content and External Services

Some pages on KrabiNature.com may contain content or functionality provided by third parties.

Examples could include:

• Google Maps

• YouTube videos

• Social-media content

• Booking widgets

• Payment forms

• Review platforms

• Maps

• External tour services

• Messaging links

When you interact with embedded third-party content, the third party may collect information about your device or interaction.

These third-party services operate according to their own privacy policies.

23. External Links

KrabiNature.com may contain links to websites operated by other organizations.

We are not responsible for the privacy practices, security, content, or operation of websites we do not control.

We recommend reviewing the privacy policy of any external website before providing personal information.

24. Social Media

Krabi Nature may maintain profiles on social-media or communication platforms.

If you interact with us through those platforms, the platform provider may collect and process information independently.

Those activities are governed by the platform’s privacy policies and terms.

25. Website Hosting and Server Logs

Our website hosting provider may automatically maintain server logs.

Server logs may contain technical information such as:

• IP addresses

• Browser information

• Date and time

• Requested pages

• Referring pages

• Errors

• Security events

Server logs may be used for:

• Website operation

• Technical troubleshooting

• Performance monitoring

• Security

• Fraud prevention

• Abuse prevention

26. Website Security

We take reasonable measures to protect information under our control.

These measures may include:

• HTTPS encryption

• Restricted administrative access

• Password protection

• Website-security tools

• Software updates

• Hosting security

• Backups

• Access controls

However, no website, online service, database, or method of electronic communication can be guaranteed to be completely secure.

You provide information online at your own risk.

27. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or where retention is appropriate for legitimate business, accounting, tax, security, dispute-resolution, or legal purposes.

Retention periods may vary depending on the type of information.

For example, booking records may need to be retained longer than an ordinary website inquiry.

When information is no longer reasonably necessary, it may be deleted, anonymized, or securely archived.

28. Children’s Privacy

Krabi Nature provides tours that may be suitable for families and children.

However, KrabiNature.com is not intended to collect personal information directly from young children without the involvement of a parent, guardian, or responsible adult.

Parents or guardians should provide booking information relating to children participating in tours.

If you believe that a child has provided personal information to us improperly, please contact us so we can review and, where appropriate, delete the information.

29. Photography and Video During Tours

Krabi Nature may occasionally take photographs or videos during tours.

Where identifiable customers are used prominently in promotional, advertising, social-media, or commercial materials, we may request permission where appropriate.

If you do not wish to be photographed or recorded during a tour, please tell your guide or Krabi Nature representative.

Photographs of public places, wildlife, landscapes, activities, and other non-identifying subject matter may also be taken during tours.

30. Marketing Communications

If we send promotional emails or other direct marketing communications, we will do so in accordance with applicable law.

You may request that we stop sending promotional communications to you.

Operational messages related to an existing booking are different from marketing communications. Even if you opt out of marketing, we may still contact you about a reservation, payment, schedule change, pickup, safety issue, or other matter necessary to provide your tour.

31. Your Choices

You may be able to limit the information collected about you by:

• Rejecting non-essential cookies where a consent mechanism is available

• Changing browser cookie settings

• Deleting existing cookies

• Using browser privacy features

• Disabling certain advertising personalization features

• Using privacy-focused browser extensions

• Requesting that we stop sending promotional communications

• Contacting us regarding your personal information

Some website features may not function correctly when certain technologies are disabled.

32. Requests Regarding Your Personal Information

If you would like to request access to, correction of, or deletion of personal information held by Krabi Nature, you may contact us.

Please provide enough information for us to identify the relevant records.

For security reasons, we may ask you to verify your identity before acting on a request involving personal information.

We may deny or limit a request when permitted or required by law, including where information must be retained for legitimate business, legal, accounting, fraud-prevention, dispute-resolution, or regulatory purposes.

33. Legal Disclosure

We may disclose information if we reasonably believe disclosure is required to:

• Comply with applicable law

• Respond to lawful government requests

• Respond to a court order or legal process

• Protect the rights or property of Krabi Nature

• Investigate fraud

• Prevent abuse

• Protect the safety of customers, staff, guides, or others

• Enforce our agreements or policies

34. Business Transfers

If Krabi Nature or KrabiNature.com is sold, reorganized, merged, transferred, or otherwise changes ownership, information associated with operating the business may be transferred as part of that transaction.

Any successor would remain subject to applicable privacy laws regarding the information it receives.

35. Do Not Track Signals

Some browsers offer a “Do Not Track” setting.

There is not currently a universally adopted technical standard governing how all websites must respond to such signals.

KrabiNature.com may therefore rely primarily on cookie controls, consent mechanisms, browser settings, and applicable privacy-law requirements rather than browser Do Not Track settings alone.

36. Changes to This Privacy Policy

We may update this Privacy Policy periodically as our website, booking systems, advertising practices, service providers, technology, or legal obligations change.

The current version will be published on this page.

When material changes are made, the Last Updated date at the top of this page will be changed.

We encourage visitors to review this Privacy Policy periodically.

37. Contact Krabi Nature

If you have questions about this Privacy Policy, how we handle personal information, or would like to submit a privacy-related request, please contact us through the contact information provided on KrabiNature.com.

Krabi Nature
Krabi, Thailand
Website: KrabiNature.com

For privacy-related requests, please clearly indicate that your message concerns privacy or personal data so we can identify and respond to the request appropriately.

Summary

Krabi Nature collects only the information reasonably necessary to operate our website, understand our traffic, communicate with visitors, arrange tours, process bookings, provide customer service, improve our services, and advertise our business.

We use services including Google Analytics and may use Google advertising and conversion-tracking technologies. These services may use cookies or similar technologies.

We do not operate public website comments, and we do not sell customer lists or personal contact information to unrelated third parties for their independent marketing purposes.

You can contact us if you have questions about your information or this Privacy Policy.