Krabi Night Safari Virtual Tour – Support
This app is designed for use during the Krabi Night Safari tour. If you need help, use the options below.
Fast help
- Email lek@krabinature.com
- WhatsApp +66 63 549 5050
Common fixes
GPS zones are not triggering
- Make sure Location Services are enabled: iOS Settings → Privacy & Security → Location Services
- Make sure Location access for the app is set to While Using the App
- Turn on Precise Location for the app
- Move to a more open area for 10–20 seconds so GPS can lock better
No sound or audio won’t play
- Check your silent switch and volume
- If you’re on Bluetooth earbuds, confirm they’re connected and volume is up
- Close the app and reopen it
Emergency button
- The Emergency button sends an alert to our staff and can open WhatsApp with a pre-filled message
- If you have no signal, move a few meters and try again
What to include when contacting support
- Your device model (iPhone/iPad model)
- Your iOS version
- Where you were on the trail when the issue happened
- What you expected to happen vs what happened
Emergency
If you believe you are in immediate danger, use the Emergency button in the app first. If you cannot reach us, contact local emergency services.